Frequently asked questions
Your questions, our answers
Everything you need to know before writing to us in a private message.
Order
How do I place an order?
Go to the page of the care you like, choose the format and scent you want, copy the pre-written message, then send it to us as a private message on Instagram. We finalise the order together.
Which payment methods do you accept?
We accept cash, PayPal and card payments.
How quickly do you reply to private messages?
We usually reply to your private messages within 2 to 4 hours.
Delivery
Which areas do you deliver to?
We deliver everywhere in metropolitan France.
What are the delivery times?
We ship your orders within 24 hours. Delivery time then depends on the carrier.
How much do delivery fees cost?
Delivery is free from €49 of purchase. Below that, fees start at €5.90.
Products
How do I choose my scent?
Five scents dress the whipped shea Chantilly: Vanilla, Coconut Milk, Amber Veil, Cashmere and Velvet Musk. Each product page describes its sensory profile to help you choose the one that suits you.
Which jar size should I start with?
For a first try, choose the smallest format offered on the care page: it lets you test the texture and scent before adopting a more generous jar for everyday use.
The texture has melted or hardened — is that normal?
Yes, this is perfectly normal: high heat softens the texture without altering its quality (refrigeration is fine).
Conservation
How do I store my care, especially in summer?
Keep your jars in a cool, dry place, away from heat and direct light. During hot spells, a short stay in the fridge helps preserve the texture's hold.
How long does a jar keep?
A jar keeps for about 12 months.
Composition
Are your products suitable for children and pregnant women?
The formula is made of carefully selected plant butters and oils. Because it contains fragrance, we recommend that pregnant or breastfeeding women seek the advice of their healthcare professional before use. For a fragrance-free care, discover our Shea Chantilly — Pure.
Discover the fragrance-free Shea Chantilly